NurseFirst Helpline


Call NurseFirst

(6262 6262)

Our nurses, who are trained in emergency triage, will advise an appropriate action to address your urgent medical needs based on your description of symptoms.

NurseFirst helpline operates from 8.00 am to 11.00 pm on Mondays to Sundays, including public holidays. 

During the call 

What will be asked during the call?

You will be asked a series of questions to assess the severity of your medical condition. You may also need to provide relevant details such as your age, gender and location.

Depending on your symptoms, you may be advised to seek medical treatment at a GP clinic , the Urgent Care Centre (UCC) @ Admiralty , or at the Emergency Department in a hospital.

The last 4 digits of your NRIC may be requested if you are advised to visit the UCC for treatment, and you will be placed in the priority queue.

All information shared during your call will be kept strictly confidential. Calls may be recorded for service quality purposes.

Frequently Asked Questions 

Click here to view frequently asked questions on NurseFirst.  

About NurseFirst 

We encourage residents who are experiencing urgent but not life-threatening medical conditions, to seek help using the NurseFirst helpline. Our trained nurses will advise on the appropriate healthcare options, according to the severity of the symptoms.

Please go to the Emergency Department, for emergencies that are life or limb-threatening, such as unconsciousness, difficulty in breathing, or have excessive blood loss.

NurseFirst, managed by Woodlands Health and Khoo Teck Puat Hospital, is currently available in English only.