Our nurses, who are trained in emergency triage, will recommend an appropriate action to address your urgent medical needs based on your description of symptoms.
NurseFirst helpline operates from 8.00 am to 11.00 pm on Mondays to Sundays, including public holidays.
You will be asked a series of questions to assess the severity of your medical condition. You may also need to provide relevant details such as your age, gender and location.
Depending on your symptoms, you may be advised to seek medical treatment at a GP clinic , the Urgent Care Centre (UCC) @ Admiralty , or at the Emergency Department in a hospital.
The last 4 digits of your NRIC may be requested if you are advised to visit the UCC for treatment, and you will be placed in the priority queue.
All information shared during your call will be kept strictly confidential. Calls may be recorded for service quality purposes.
You will receive a follow-up SMS if you are advised to seek medical treatment at a GP clinic or at the UCC.
We encourage residents who are experiencing urgent but not life-threatening medical conditions, to seek help using the NurseFirst helpline.
Our trained nurses will advise on the appropriate healthcare options, according to the severity of the symptoms.
Please go to the Emergency Department, for emergencies that are life or limb-threatening, such as unconsciousness, difficulty in breathing, or have excessive blood loss.
NurseFirst, managed by Woodlands Health, is currently available in English only.