Supplier's Information


Introduction

WHC subscribes to a fair and transparent bidding process for all purchases made. We strive to bring value, and to develop robust relationships with our Suppliers to ensure a strong pipeline of goods and services.

There are three general types of Requests:

Request for Information (RFI)

An RFI is generally used to gather market information about products or services. An RFI may or may not lead to activation of an RFQ/ RFP. Suppliers are to submit their information in response to our RFIs via the same channel of enquiry.

Request for Quotation (RFQ)

Suppliers may submit their quotations via email or stipulated channels to the requestors as stated in the RFQ document.

Request for Proposal (RFP)

Suppliers have to submit their proposals via the stipulated channels in RFP documents. Late submissions will not be accepted.


Suppliers’ Registrations

We use the electronic sourcing platform, Source Key by SESAMi, and Ariba Discovery to conduct our open RFIs, RFQs and RFPs.

Only suppliers who have registered with SESAMi, will be given login IDs to download the relevant documents. Submission of bids will be done electronically via the Source Key portal.

We encourage all interested suppliers to register in SESAMi so as to receive timely alerts on procurement opportunities from WHC.

To register, please do so via this form from the Source Key Login page.

For queries on registration, please contact the SESAMi Customer Care Team at customercare@sesami.com or call 6333 1188.

Suppliers may search and access the list of Sourcing Events published in Ariba Discovery or on the SingHealth website (as these events become available).

The scheduled closing date for submission of responses to any sourcing event (ITQ/RFP/RFI/Tender) will be stated on the information package for the respective events. All submissions must be received through the stipulated channels (indicated in the information package) by the specified time and date.

If you are not registered on Ariba you may do so HERE.

If there is any queries, please Contact Us.


Non-Disclosure Agreement

Suppliers are required to accept an electronic Non-Disclosure Agreement (NDA) prior to downloading documents for all open RFIs/RFQs/RFPs conducted via Source Key.

For other engagements outside of Source Key, Suppliers may be required to sign an NDA with WHC, if the request involves the release of sensitive/confidential project information. Instructions will be specified in each RFI/RFQ/RFP invitation.

Click here for a reference copy of our NDA.


Business Code of Conduct

WHC requires Suppliers to adhere to the following:

Anti-Corruption
Suppliers will conduct their businesses without engaging in corrupt practices, including public or private bribery or kickbacks. Suppliers will maintain integrity, transparency and accuracy in corporate record keeping. Suppliers must not offer bribes, kickbacks or improper payments of any kind to WHC employee for the purpose of obtaining or retaining business or gaining an improper advantage. Gifts in cash or in kind are not encouraged at all times.
Employment and Legal Compliance
WHC expects our suppliers to comply with all applicable laws. This includes, but not limited to, Ministry of Health, Health Science Authority, Ministry of Manpower, National Environment Agency and related laws pertaining to the employment, health and safety and environment. WHC will not deal with suppliers who do not comply with the required laws.
Sustainability
WHC takes sustainable development into account in our daily activities. We are looking to do business with suppliers who share our concerns and commitment to sustainable business practices. Suppliers are encouraged to embrace Enterprise Risk Management and Green efforts in joint projects with us.
Obligations in using Subcontractors
Suppliers must ensure that all subcontractors and any other third parties whom they use comply with the principles described in this Code of Conduct.
Order Request
Suppliers should act only on a Purchase Order (PO) from WHC. When in doubt, suppliers should seek clarifications from the Materials Management Department (MMD) on orders that deviate from such practice. Orders delivered without a PO or without written approval from MMD will not be recognised for payment. This does not apply in cases of exigencies / emergencies such as a pandemic or crisis.
Confidentiality
Suppliers have the duty to take the necessary steps to protect the confidentiality of any information acquired in their business relationship with WHC. Suppliers are strictly prohibited from making any video and/or audio recording during any discussions or site show rounds, without obtaining WHC’s consent. Suppliers must not disclose the following and other confidential to other parties without WHC’s written consent:
  • Cost or pricing information
  • Patients’ data and information
  • Employees’ information
  • WHC information and operating systems
  • WHC organisational design and/or plans
  • Suppliers in breach of the above risk being debarred or blacklisted by WHC.